FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Common Questions
Below are some of are common questions about orders
Can i get a Catalog?
Yes, Printed Catalogs are available on request here - Catalog Request
Do we offer a Military discount (Not First Responder)?
Yes, with a valid id
Do we make one-off parts?
No
Can we re-work parts?
For a fee, as long as they are our parts and have not been modified.
Do we install parts?
No
Do we have a showroom?
Yes, 11479 Sixth Street
Rancho Cucamonga, CA 91730
Do we sell open box/2nds?
No
Can electronics be returned?
No
What is the Warranty on parts?
One year from the time of receiving the part.
Do you ship to (x) country, ( such as Canada, Australia, etc.)?
We can ship internationally.
Where are you located?
Eddie Motorsports, Inc.
11479 Sixth Street
Rancho Cucamonga, CA 91730
What is the current lead time on out-of-stock product?
Anywhere from 3 to 5 weeks on most parts currently.
Whats the difference between Anodize and Fusioncoat?
Anodize is a metal stain over a polished part. Best for high use parts mainly used on interiors
Fusion Coat is a baked finish, very durable and good for parts used in both interior and exterior applications
Is hardware included?
Most of our products include the supplied hardware unless specified.
Orders
Below are some of are common questions about orders
Has my order shipped?
An email notification will be send out with tracking information if you provided your email at checkout. If you have any further questions you can contact us at sales@eddiemarine.com
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping methods and their prices. Please contacts us at 888-813-1293 or email us at sales@eddiemarine.com for any further assistance.
My order never arrived.
Be sure that all of the items in your order have shipped already. If your packages each show a status of "Shipped", please contact us at sales@eddiemarine.com or 888-813-1293 for assistance. If you checked out as a guest please contact us for assistance.
My product is missing parts/ item is missing from shipment
Please contact us at sales@eddiemarine.com or 888-813-1393 within 24 hours after receiving shipment.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
International Shipping?
Eddie Motorsports offers Worldwide shipping. Please be aware Worldwide shipping prices will be high and covered by the customer.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping methods and their prices.
What is your return policy?
You have 60 days to contact us missing any dissatisfaction, to return product, anything past the 60 day mark will be on a situational basis and may be subject to up to a 25% restocking fee.
Gift Certificates
How do I buy/redeem a gift certificate?
Please contact us at 888-813-1293 or email us at sales@eddiemarine.com for assistance with gift certificates or to purchase one. - Gift Cards can be purchased online - Eddie Marine Gift Card
Dealer / Wholesale Account
If I have a wholesale account with Eddie Marine, will I see my pricing on the website and receive my discounted pricing at check out?
No. Only retail pricing is visible on the new website and your discount will NOT be honored. A full retail charge will be processed on your card at the website checkout. To receive your established wholesale pricing, you MUST submit a purchase order via email to rders@eddiemarine.com or CALL and place your order over the phone. Sales staff are available Monday through Friday 8am to 4:30pm to assist. 909-945-2830
Pricing and Billing
Do I have to pay sales tax?
You only have to pay sales tax if you are located in California.
I have a question on my charges.
Please contacts us at 888-813-1293 or email us at sales@eddiemarine.com for assistance.
I need a copy of my receipt/invoice.
Please contacts us at 909-945-2830 or email us at sales@eddiemarine.com for assistance in getting a replacement invoice/receipt.